Frequently Asked questions

1. Is my transaction secure? 
   Every on-line transaction made within Price-Guide UK is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. We take the issue of security very seriously and have therefore hosted with a provider (ishop) who have a state of the art hardware firewall and the computer that handles the card services is a bastion host of the ishop mall servers, and is not accessible from the Internet. ishop have employed the services of one of the countries' leading security experts who regularly monitors and updates the systems. 
   We therefore believe that your transaction is as secure (if not, more so) than using your card in a restaurant. For further information please visit PayPal
2. What if I have problems ordering? 
   By this question we assume that when you click on the 'checkout' button an error, or some other unexpected behaviour happens. If that is the case then the problem may be one of the following: 
   i) You are using a browser that doesn't support SSL encryption. 
   ii) You are browsing from behind a corporate firewall that will not allow secure connections. Speak to the system administrator at your office. They will either rectify the problem or you will have to order from another location. Visit Nochex for further information
3. What if I do not receive my goods? 
   If you have been waiting for more than the appropriate time listed against the items in your order please contact us with the details listed at the bottom of this page, with your order number to hand. 
   The order number will be included in the e-mail you received when you ordered the goods from our shop. We will strive to resolve the issue immediately. Contact Accident Claims for more information
4. When is my credit/debit card debited? 
   Your card will normally be debited when the goods are dispatched. An authorisation takes place when you first place your order. This simply guarantees that the funds are available on your card and that payment will be made to us. This authorisation remains valid for ten days. When the goods are dispatched, we will debit funds from your account overnight directly into our own. If certain items in your order are out of stock or unobtainable we will only partially debit your card order. We are also able to cancel or refund individual items of your order should this become necessary.
5. What happens if my card authorisation fails? 
   If the authorisation fails, the most likely explanation is that you may have input your card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorisation then we advise that you contact your card issuer to establish why your card was not authorised. We will receive your order anyway and may contact you to arrange for alternative methods of payment.
6. What risks are involved in buying online? 
   All personal data, including your card number is transmitted over secure connections, meaning that no-one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all, they are simply transmitted over the bank's private X.25 network for authorisation and payment transactions. You are protected because the transaction was carried out as 'Cardholder not present'. This means that any payments will be refunded to your card should it be used fraudulently by someone else, or you do not receive what you ordered. Further information available at Sage Pay.

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